30 Day Return Policy
This Return Policy is subject to our Terms and Conditions of Sale and Use.
If, for any reason, you are not completely satisfied with any product purchased with or through this Site because of a manufacturing defect, simply return it to Palladora within 30 days of purchase. Upon inspection Palladora reserves the right to repair or replace and return to you, or refund the full cost of the item excluding shipping, insurance and handling charges, less any replacement fee for non-returned Laboratory Diamond/Gemstone certificates, if applicable.
The item must be in its original packaging and returned in accordance with our Return Policy. All shipping charges must be prepaid by you and you must insure the shipment or accept the risk of loss or damage during shipment. All warranty materials and the original receipt must be included with any returned purchases. We will not accept any returned item which has been worn or altered in any way.
Ring sizing
(Taxes)(Duties) Fees are added each time a piece of jewellery crosses International Borders, therefore we are unable to provide this service. Contact Palladora at: customercare@palladora.com
Initiate a Return
- LOGIN into your Palladora account.
- Select Order Details > 30 Day Return Form to receive your R.A# - Return Authorization Number.
- Please complete the Form, acknowledge the Palladora Return Policy and submit your request.
- Upon approval you will receive you R.A# - Return Authorization Number by return email along with instructions on "How to package an item for Return".
- Note: shipping, insurance and handling fees are non-refundable.
- Any applicable Referral discounts applied to original Sale will be forfeited by customer upon issuance of an approved R.A.#
Conditions of Return
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Packages without an R.A# (Return Authorization Number) will not be accepted.
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The item must be received by Palladora within 30 days of purchase (invoice) date.
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Items received after this period will not be accepted.
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Each item must be returned in the same condition as it was sent, (i.e. without use or further wear) undamaged and unworn.
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Damaged goods due to client negligence will not be accepted.
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The original Palladora jewellery (barcode) tag must still be intact and on the item.
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Orders with engraving, special finger sizes cannot be accepted back for return unless the result of Palladora's error.
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Badly packed or uninsured items will not be accepted.
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Return of all Original Jewellery Appraisal(s) portfolio
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All original Gemological Laboratory certificates that were issued with the Diamond(s) Gemstone(s) must be returned, or a replacement fee of $US200.00 will be charged for each.
Return process
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Palladora requests will be processed after our Factory inspects and validates the condition of the item.
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Returns take approximately (5) five business days to process upon receipt of the item.
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Palladora will repair or replace and return to you, or refund the full cost of the item excluding shipping, insurance and handling charges, less any replacement fee for non-returned Laboratory Diamond/Gemstone certificates, if applicable.
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If an order is defective, then Palladora will only reimburse shipping and handling charges up to a maximum of $20.00.
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Monies will then be promptly refunded in the mode of original payment.
Items for Return to Palladora should be addressed on the outside of the package as follows:
P.I.I.
20- 95 West Beaver Creek Road
Richmond Hill, Ontario
CANADA, L4B 1H2